Round 2 Review Quiz
A check on everything from Modules 1–3 before your certificate
This covers all three modules in this round. All 8 questions need to be correct to unlock your certificate — if something doesn't land, it's worth a quick look back at the module before retrying.
Round 2 Review
1. Where do the numbers on a KPI report actually come from?
Correct. Every report is built from the everyday work staff already do.
Not quite. KPI reports are simply daily staff tasks added together.
2. When a process gap shows up in a report, the right way to think about it is:
Correct. Gaps point to process fixes, not individual blame.
Not quite. This series treats gaps as system problems to solve, not individual failures.
3. What does Clean Claim Rate measure?
Correct. A clean claim goes out right the first time, with no errors to fix.
Not quite. Clean Claim Rate is about claims going out correctly the first time.
4. What does a denied claim require that a clean claim doesn't?
Correct. Denials create rework that a clean claim never needed.
Not quite. A denial means someone has to research, fix, and resend the claim.
5. Why should insurance be re-verified at every visit, not just the first one?
Correct. Coverage can change at any time, so checking only once isn't enough.
Not quite. Coverage can change between visits, which is why it needs re-checking each time.
6. What does Days in AR actually measure?
Correct. Days in AR is about the time it takes to get paid.
Not quite. Days in AR measures how long it takes to collect payment after a visit.
7. What mostly determines time-of-service collections?
Correct. Time-of-service collections are shaped by front-desk work at the visit itself.
Not quite. This is driven by front-desk actions at check-in and check-out.
8. What happens to a patient balance that isn't collected at time of service?
Correct. Uncollected balances turn into statements, calls, and sometimes collections — each step slower.
Not quite. An uncollected balance turns into a slower, harder collection process.
All correct — Round 2 is complete.
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