Is your revenue cycle working for you?

This free self-assessment walks you through the 10 core areas of rehab therapy RCM — and shows you where to focus first.

Results are instant!

Is Your Revenue Cycle Working for You?

This free self-assessment walks you through the 10 core areas of rehab therapy RCM and shows you where to focus first. No email required.

Step 1 of 10: Financial Clearance

Insurance benefits are verified before the first visit.

A financial policy is reviewed and signed by new patients before treatment begins.

Step 2 of 10: Check-In

Copays and patient balances are collected at every visit.

Insurance cards are scanned or updated at each visit.

Step 3 of 10: Documentation

Clinical notes are completed and signed within 24 hours of the visit.

Documentation supports the codes billed (skilled care, units, functional goals).

Step 4 of 10: Coding

CPT codes are reviewed for accuracy before claims are submitted.

Denial reasons related to coding are tracked and reviewed monthly.

Step 5 of 10: Charge Capture

Daily visit counts are reconciled against charges posted.

There is a process to catch missed or unbilled visits before month end.

Step 6 of 10: Claim Submission

Claims are submitted within 48-72 hours of the date of service.

Claim rejection rates are tracked and reviewed regularly.

Step 7 of 10: Remittance Processing

EOBs and ERAs are posted within 48 hours of receipt.

Denials from remittance are routed to a named person for follow-up the same day.

Step 8 of 10: Account Follow-Up

Insurance AR is worked on a regular schedule with prioritization rules.

Claims over 90 days are reviewed and actioned at least monthly.

Step 9 of 10: Balance Billing

Patient statements are sent on a consistent schedule after insurance pays.

There is a defined process for accounts that do not respond to statements.

Step 10 of 10: Performance Management

Your practice tracks at least 3-5 RCM KPIs (e.g. Days in AR, NCR, denial rate).

KPIs are reviewed with your billing lead at least monthly.

Your RCM Health Check Results

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